Need help with your order?
We're here 7 days a week and aim to reply within 48 hours. Most answers are one click away below.
Track your order
Where your piece is right now, with your order number and the email you ordered with.
Track my orderChange your design
Ask for a revision or go back to an earlier version, any time before production starts.
Open the Design PortalQuick answers
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Still waiting for your design?
Your first draft arrives by email within 24 to 72 hours of your order. Check your spam and promotions folders too. Still nothing? Write to us.
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Wrong address or something to change?
If your order hasn't entered production yet, we can usually update it. Write to us as soon as you can.
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Arrived damaged or faulty?
Send a photo and your order number and we'll reship it at no extra cost.
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Marked as delivered, but not here?
Check around your mailbox and with neighbours, then ask your carrier. Still missing? Write to us and we'll help.
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Forgot your discount code?
No problem: write to us and we'll sort it out.
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Can I cancel?
Every piece is made for you, so changes and cancellations are only possible before production starts. Write to us as soon as you can.
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